| Q1 | I get an error message Run-time error 339. Component "comdlg32.ocx" or one of its dependencies not correctly registered or else Run Time error 429. ACTIVEX component can't creat object |
| A |
This is because one or more of the .ocx or .dll files as described in TECHNICAL MATTERS are not installed on your computer (if you already have MSOffice then they probably will be and you will not get these messages) To overcome this problem click here |
| Q2 |
An error message keeps coming up when I try to run scrutelle
The message reads: Cannot find file scrutelle.ini |
| A |
The file scrutelle.ini contains your licence details, such as your registration name
and the max no of competitors & judges etc
It needs to be in the same folder as scrutelle.exe |
| Q3 | What do you mean by scrutelle.exe? - In my folder it just says scrutelle |
| A |
The .exe is called the file extension and tells the computer what type of file it is In order to make sure that scrutelle is installed correctly, you need to know too!
On Windows XP click on Tools/Folder Options/View
For Vista Open a folder or open explorer See also www.tech-recipes.com/rx/1269/vista_show_unhide_file_extensions |
| Q4 |
I get an error message keeps when I try to open Competition Management
The message reads: Run Time error 53 - File not found! |
| A |
The competition management program is called scrutelle-cm.exe and it needs to be in the same folder
as scrutelle.exe See INSTALL INSTRUCTIONS |
| Q5 |
I get an error message when I try generate data files in Competition Management
The message reads: Run-time error '76' - path not found |
| A |
The most likely reason is that you have a blank or non-alphanumeric character in
the folder name for your data It is best to keep your data for different competitions separate in C:\scrutelle\data
eg |
| Q6 | I've had no luck with this new scrutineering program, the database seems to be missing and all I get is a nice front page but I can't do anything with it (I downloaded the program from www.scrutelle.info). Hoping you can help |
| A |
The program does not have any database. You have to enter all the data yourself for a competition
Estelle says that when she demonstrates the program, she starts with a set of data already entered and runs a competition. Then she goes back to explain how to enter the data You will find sampl data in C:\scrutelle\data\samples |
| R | Thanks for the informative email and I have been able to test the program , and I have even entered a small competition. My problem was I didn't have access to the help file to guide me on how operate the program but all is well now and I'll keep testing |
| Q7 |
I get an error message when I run Competition Management and/or the Results Module
The message reads: Run-time error '21474113(8000fff)': Can not open a docfile |
| A |
This message is saying that scrutelle is unable to read or write to the Excel file
This error usually happens when you try and open an XLS file in CM which is already open in Excel. It is best to exit Excel before running CM, but if you want to refer to the XLS file in Excel while running CM, save a copy under a different name and keep that open in Excel
Alternatively, this error can happen if you store your data in a folder under My Documents.
This is because the routines in scrutelle CM & RM that read and write XLS files fail
if the folder or data file name contains blanks.
The problem can be avoided by following the recommendations regarding data folders |
| Q8 |
I get an error message when I run the Results Module
Error - Event 14 recall data is missing |
| A |
This message is saying that that there are more than 8 competitors in the final
and that this is probably because the recalls data in the SCT file is missing
This can happen if you have used CM to generate your data but have entered the recall information directly into scrutelle. Then you have subsequently udated your data in CM after completing some events. The blank fields in the XLS file will then overwrite the recall data in the SCT file To avoid this problem, put the recall data into the XLS file. If you are the using CM Update Data option you should NOT make any changes within scrutelle Setup |
| Q9 | I get an error messages which I cannot understand |
| A |
If you can copy the error messages then paste them into an email to
support@scrutelle.info
alternatively (and even better) email a screen dump. Often this gives more clues as to what you are doing.
To do this |