HOW TO TAKE A SCREEN DUMP
The easiest way to send details of error messages is to take a screen shot
and email it to us
Here is how to do it
Click Here
to open a new email message
Then minimise both this browser window and the email window, so that required information is visible
Then press the Prt Sc key (Usually top right on your keyboard)
Maximise the email window
Click the mouse into the body of the email window
and Press Control-V
Then Send the message
POP-UP SCREENS
Please note that pop-up screens are used on this website.
If they do not appear, then please check that pop-ups are enabled on your browser
For more information click How to Enable Pop-ups
JAVASCRIPT
Javascript is used extensively on this site and nothing will work properly if
you have it disabled. Here's how to check
Internet Explorer
Go to "View | Internet Options..." from the main menu
Change to the "Security" tab
Select "Custom" and click on the "Settings..." button
To enable: make sure "Enable" is selected under "Active scripting"
To disable: make sure "Disable" is selected under "Active scripting"
Restart the browser
Netscape
Go to "Edit | Preferences..." from the main menu
Select "Advanced" panel
To enable: make sure "Enable JavaScript" check box is checked
To disable: make sure "Enable JavaScript" check box is unchecked
Restart the browser
HOW TO CLEAR YOUR BROWSER CACHE
Running out of disk space? Can't stop your browser from loading an out-of-date
page or an image?
One of the answers to all of the above questions may be to clear your browser's cache. Almost all web browsers maintain a local copy of web pages and other related items on your disk or memory to speedup reloading of previously visited pages from the Internet. This time saver may get bigger and slower over long periods of time. If this is causing problems, try clearing your browser cache as follows
Although it's not required by all browsers, restarting your browser after clearing the cache is a good idea
Netscape
Select "Edit | Preferences..." from the main menu
Change to the "Advanced | Cache" section
Click on "Clear Memory Cache" and "Clear Disk Cache" buttons to clear memory and
disk cache
If you're often having to reload frequently updated pages, you may want to take
this chance to set "Verify Documents" option to "Every Time." This will make the browser
retreive the latest copy of a web page even if it's in the cache
Internet Explorer
Select "Tools | Internet Options..." from the main menu
Change to the "General" tab
Click on "Delete Files" button
If you have stored web pages for offline viewing, check "Delete all offline content"